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  • Help/FAQ

    Frequently Asked Questions

    1. Where do I have to enter the voucher code?

    You can enter your voucher code during the ordering process OR within your shopping cart: 1. Click on the shopping cart symbol to open your shopping cart. Then, click on the button "Edit Shopping Cart". Place a tick in the field "I have a voucher" and insert your voucher code. Now, press ENTER or click on the arrow button: You can also use your voucher code during Step 3 of the ordering process - "Complete Order". Just enter it in the field "Additional Options" and proceed as described above in Step 1.

    2. My voucher code isn´t working – Why?

    Please make sure to use your voucher code during the valid time frame and that your order exceeds the minimum order value. Please do also keep in mind the voucher codes are case sensitive. In addition to this, our voucher codes do not contain any special characters, such as asterisk: '*'

    3. Are your products tested on animals?

    No, our products are not tested on animals. Moreover, animal testing has been prohibited in Germany for several years.

    4. Do you offer free product samples?

    We do not offer free samples of our products. However, you can find all the products we offer in mini sizes listed in the category "Minis".

    5. My pump dispenser seems to be broken (there is no cream coming out of it) – What can I do?

    We propose the following two solutions:

    Solution No. 1: Try knocking the dispenser forcefully on the table.

    Solution No. 2: Press down the pump and put your thumb on the opening. Then, release it again.

    This way, any excessive amount of air will leave the dispenser.

    6. Which SPF does RAU Hyaluron + Cream contain?

    RAU Hyaluron + Cream contains SPF 6.

    7. How much fruit acid does RAU Tri-Peeling contain?

    RAU Tri-Peeling contains 6 % fruit acid that is composed of citric and tartaric acid.

    8. Can I also use RAU Aloe Vera Gel on my face?

    Yes, you can use it on your face as well as your body.

    9. Is RAU Sensitive Sun Care SPF 50 also suitable for children?

    Yes, it is also suitable for children.